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Guest Communication Vocabulary & Polite Phrases
When you're face to face with a guest, the words you choose shape the first impression. Know this vocabulary and these polite phrases so you always sound professional and warm.
Key Vocabulary
| English | Bahasa Indonesia |
|---|---|
| Request | Permintaan |
| Prefer | Lebih suka |
| Require | Membutuhkan |
| Assist | Membantu |
| Apologize | Meminta maaf |
| Inconvenience | Ketidaknyamanan |
| Moment | Sebentar |
| Certainly | Tentu saja |
| Immediately | Segera |
| Straightaway | Langsung / saat itu juga |
| Unfortunately | Sayangnya |
| Pleasure | Dengan senang hati |
Essential Polite Phrases
| English | Bahasa Indonesia |
|---|---|
| Good morning, sir/ma'am. | Selamat pagi, Pak/Bu. |
| Can I help you? | Bisa saya bantu? |
| Of course. / Certainly. | Tentu saja. |
| Right away. | Segera. |
| I am sorry for the inconvenience. | Mohon maaf atas ketidaknyamanannya. |
| I will ask my supervisor. | Saya akan tanyakan ke atasan saya. |
| How is your stay so far? | Bagaimana menginap Anda sejauh ini? |
| Have a great day! | Semoga harimu menyenangkan! |
Practise until it's automatic
Try the short quiz below to see how ready you are to greet and assist guests politely.