Cultural Sensitivity & Guest Preference Vocabulary

Five-star hotel guests come from every kind of background. Know this vocabulary so you can serve every preference respectfully, without making assumptions.

Key Vocabulary

English	Bahasa Indonesia
Preference	Preferensi/pilihan
Culture	Budaya
Religion	Agama
Dietary	Terkait pola makan
Privacy	Privasi
Respect	Rasa hormat
Sensitivity	Kepekaan
Allergy	Alergi
Request	Permintaan

Amenity-Related Terms

English	Bahasa Indonesia
Amenity preference	Preferensi amenities
Pillow type	Jenis bantal
Mattress firmness	Tingkat kekerasan kasur

Polite, Neutral Phrases

English	Bahasa Indonesia
Would you prefer...?	Apakah Anda lebih suka...?
Some guests prefer...	Sebagian tamu lebih suka...
Please let us know...	Silakan beri tahu kami...

Example: "Would you prefer a firm or soft pillow?"

Practise until it's automatic

Try the short quiz below to see how well you know cultural sensitivity and guest preference vocabulary.